United Airlines has dramatically lost its appeal with customers recently after incidents involving poor treatment of their passengers. In late March, two teenage girls were denied entrance on board because they were wearing leggings. Even though the girls were flying on an employee pass, which did not permit them to wear leggings, there has been much debate about the policy being extremely sexist to say the least.
On Sunday, April 9, Dr. David Dao was violently dragged off a plane in Chicago, Illinois, for refusing to give up his seat so flight crews could return to Louisville, Kentucky. The company is still facing much outrage over the incident.
After being under such scathing skepticism now, you would think this company would be walking on water to satisfy customers. However, the opposite has happened. A week after the Dao incident, United employees kicked a couple off a plane who was on the way to their wedding the next day.
Amber Maxwell and Michael Hohl claimed that when they boarded their flight a passenger was laying across the row napping in their assigned seats. So, they chose to sit a few rows up but in the economy section. Hohl said:
“We thought not a big deal, it’s not like we are trying to jump up into a first-class seat.”
When a flight attendant came by and asked them if they were in their assigned seats, they said they were not and explained why they moved. After being denied an upgrade, a U.S. Marshall asked them to leave the plane and they complied although they were a bit shocked at the request.
United released a statement saying:
“These passengers repeatedly attempted to sit in upgraded seating which they did not purchase, and they would not follow crew instructions to return to their assigned seats. We’ve been in touch with them and have rebooked them on flights tomorrow.”
“I think customer service and the airlines has gone way downhill.”
Regardless, the company doesn’t seem to have the room to back pedal anymore with apologies. These incidents have created a lot of negative public relations issues, and people can take their business elsewhere. Oscar Munoz, CEO of United Airlines, has a lot of thinking to do.
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Featured Image Via YouTube Video.